When I called for an estimate Mr. Potter was very informative and helpful and provided good advice regarding replacing my timing belt. I received a follow up call confirming my appointment and morning drop off was quick and easy. My only concern was that all of the work we discussed was not completed on my invoice. Mr. Potter doubled my warranty to 24 months in case anything should go wrong and apologized for the miscommunication. Very happy with overall service!
I apologize for the misunderstanding at the time you dropped off your vehicle for service concerning the additional tensioner pulleys I had discussed with you prior to your recent visit. The technician examined the parts carefully while it was apart for the timing belt /water pump service. There was no reason to believe they would fail between now and the next service interval when a timing belt is required. Therefore, and for your peace-of-mind, we are doubling our standard 12 month, 12,000 mile warranty to 24 months and 24,000 miles.
- Japanese Auto Masters