Virginia Beach Auto Repair

First-time customer and the experience was great. Good communication, attention to detail, and service recommendations. May not be much cheaper than the dealership but I think much better quality of work.

Professional, kind, answers questions regarding vehicle maintenance in an understanding & respectful manner. I have been provided accurate estimates each visit & again any concerns addressed promptly. Most of all I appreciate the staff!! They are amazing!! The quality & care of my vehicle has been outstanding since I have been taking my Subaru Outback to Japanese Auto Masters. ~ Angela S., owner of 2017 Subaru Outback & U.S. Navy Veteran

First time using them today. Awesome customer service and quality repair job. Thank you

First time using based on a recommendation from Mary Ellen Roemer. I am very impressed with both the customer service and maintenance performed.

Appreciated their thoroughness! Very easy to deal with especially with this virus preventing face to face contact. Will use again.

They communicated well, did a good job, and I feel like they were honest. Pricing seemed fair.

I have been a customer of Japanese Auto since 2007 and I remain loyal to a company that strives to take care of the customer first and foremost. I have had work done on my 2000 4Runner, my all time favorite vehicle, and they have offered the Toyoto parts and comparable generic parts, a savings of hundreds of dollars. The kicker is they have always been willing to evaluate the quality of the parts and have never steered me wrong! Go there and see for yourself.

Fantastic service and very professional. They provide great knowledge and information for your vehicle. Tommy is the best and I greatly appreciated his honesty and service to his customers.

I was a Quality Assurance Engineering Manager (microwave electronics) for many years so I am always looking for "Quality workmanship, Quality company, Quality workers." So well over 15 years ago I was introduced to Japanese Auto Masters by one of my granddaughters. "QUALITY IS THEIR NAME .... QUALITY IS THEIR GAME." Always polite, professional and helpful. Also, as an old NAVY man I give them a ... Well done ... "HAND SALUTE"

Our 1st experience visiting Japanese Auto Masters was fantastic! We had 2 vehicles which needed the state inspection during the COVID-19. Excellent service! We will return for additional service when needed. Thank you Japanese Auto Masters!!