5

FAST SERVICE, FRIENDLY CREW AND GOOD WORK. -susan

Susan, We want to personally thank you and Bob for your patronage over the years. We appreciate your business. Cindi, Tommy & The Crew of Japanese Auto Masters

- Japanese Auto Masters
5

I take my vehicles to Japanese Auto masters because they only fix what needs to be fixed, do it right the first time, and charge fair prices.

Mr. Jernigan, As always, we appreciate the high marks and your comments. We will always do our best to make sure your experience here exceeds your expectations. Cindi, Tommy & The Crew of Japanese Auto Masters

- Japanese Auto Masters
5

Best auto mechanics/service in Tidewater. I've been going there for more than a decade and I live in Norfolk.

Jay, Always a delight to see you ~ by far one of the most pleasant customers we have ever had the pleasure of serving. Cindi, Tommy, Dennis, David, & The Crew

- Japanese Auto Masters
5

Best auto mechanics/service in Tidewater. I've been going there for more than a decade and I live in Norfolk.

4

Looking to establish a relationship to care for our vehicles for their remaining life--spent most of our time either with the dealer or Merchants Tire & auto--Hoping you guys will fit that require ment for us so we have one less thing on our plate to worry about.

5

I've been looking for a trustworthy shop here for some time. Thanks a million, my G sounds like it's supposed to!! And thanks for the list of recommendations!

5

I've been looking for a trustworthy shop here for some time. Thanks a million, my G sounds like it's supposed to!! And thanks for the list of recommendations!

5

Excellent

Thank You for the kind words - a little appreciation goes a long way! Thanks from Tommy, Cindi, & The Team of JAM

- Japanese Auto Masters
5

Great professional service. This was by far the fastest I have had an inspection done. I showed up without an appointment and they still managed to get me in and out in less than an hour. No work had to be done but I feel confident in saying that if ever there was a need this would be the place to go. Would/will recommend this place to friends/family in the area.

5

I've twice taken my ol 1995 Toyota Corolla to them for service. The first time was for a leak in the exhaust flex pipe. Being somewhat mechanically-curious (I'll stay away from saying inclined), I thought about fixing it myself, until I saw the nice amount of rust on the bolts on the exhaust system. The guys at the shop cut out the bad flex pipe and welded in a new one, and it's been good from then on. They had the car in and out quickly. Second time was due to more rust-related issues (brake hard lines rotted through). The techs there were great, and it was a looooong job with cutting and flaring all the new lines (5 in all, brake and fuel) and even had to drop the tank to get a good connection. Got the car back and paid what I though to be a fair price for the labor. Then I heard a small clunk noise for the next day. I called the shop and told them and they said I could bring it by and they'll have a look at it. Once I brought it in, they brought me back into the service area and had me explain my concern, put it up on the lift, and saw a loose hose clamp. They tightened it back up, and was back on my way without charge. I suppose the labor charge can be a little high compared to some, but I'm more than happy to pay a little more knowing that they stand behind their repairs and won't cut corners in order to hack their way through a job. I'd recommend them!