What person wants to have a major repair done to their car? Well, we all know the answer to that one. I recently had to have a major repair done for the a/c on my Honda and Japanese Auto Masters worked with me to make sure this is what really had to be done. They had me come back anytime the a/c was not working so they could check it and make sure I really needed a major job done. I can't imagine any other dealership service department or independent repair facility going out of their way like this. They have been incredible many other times but they truly made a painful repair a great experience. They are truly masters at their craft and treat their customers with true professionalism. Thank You for another fabulous Car Repair!
Reliable service everytime! David has a way of explaining the issue your vehicle is having, what the auto technician recommends you need to fix/replace, and even provides insightful knowledge that had me believing that David was working on my vehicle. Bring my wife's 96' Toyota and my 03' Nissan here for service. Nothing but the BEST for our Japanese vehicles. The assigned service advisor will be able to explain almost as if it was the automotive technician servicing your vehicle. Thank you JAM.
I live in Norfolk, but it's worth the distance to take my vehicle (2000 Toyota 4-Runner) to Japanese Auto Masters. They're very friendly and I receive great professional service from these folks. And if you need to wait while your vehicle is being serviced, the waiting area and bathrooms are clean and comfortable. Just another reflection of JAM's friendly, caring service. I know my vehicle and me are in good hands.
Three different people recommended that I call Japanese Auto Masters for my car problem.I was told they were honest, professional, qualified and that they would fix ONLY what was wrong. Let me just say that I have had more than my fair share of horrible experiences with mechanics but not here! This company is top notch, they communicate often and my car was repaired right and runs like new. This place is a no-brainer when you need car repair!
I love the family operated business. The staff is very busy and goes above and beyond the normal to keep us safe on the road. I have trusted them for many years.
As always, outstanding customer service and professional workmanship
This is the only place I will take my car for service. The folks at JAM are courteous and honest. The work they do is exceptional. I trust them completely.
Great job, professional service, and good communication. JAM replaced my leaking water pump and timing belt. They worked with me to reduce the cost of the estimate after learning another shop had replaced both only 19 months and 8,000 miles previously. The other shop was going to charge me even more than the first time to fix their work stating their guarantee was only 12 months. During the repair, JAM found not only was the original repair substandard but the other shop may have even installed the wrong water pump. The sad part was I went to the other facility instead of JAM for the first repair because their estimate was much lower and they had mostly positive reviews on Yelp. JAM warrantied the new repair for 2 years 24,000 miles. I guess in the long run you get the service you pay for. Go cheap and get cheap.
I always am more than satisfied with the quality workmanship. Top notch.
As always the folks at JAM are gracious and welcoming. They are diligent and dependable, and best of all, I can trust them with my vehicles and depend on them to keep my cars running perfectly. When I had teen drivers, that was paramount. Now that we are older, we appreciate the trust for ourselves. Thank you Tom and crew.