Reviews

  • 5 yest

    Great job, professional service, and good communication. JAM replaced my leaking water pump and timing belt. They worked with me to reduce the cost of the estimate after learning another shop had replaced both only 19 months and 8,000 miles previously. The other shop was going to charge me even more than the first time to fix their work stating their guarantee was only 12 months. During the repair, JAM found not only was the original repair substandard but the other shop may have even installed the wrong water pump. The sad part was I went to the other facility instead of JAM for the first repair because their estimate was much lower and they had mostly positive reviews on Yelp. JAM warrantied the new repair for 2 years 24,000 miles. I guess in the long run you get the service you pay for. Go cheap and get cheap.

  • 5 yest

    I always am more than satisfied with the quality workmanship. Top notch.

  • 5 yest

    As always the folks at JAM are gracious and welcoming. They are diligent and dependable, and best of all, I can trust them with my vehicles and depend on them to keep my cars running perfectly. When I had teen drivers, that was paramount. Now that we are older, we appreciate the trust for ourselves. Thank you Tom and crew.

  • 5 yest

    High quality, low price, fast service with smiling faces. You will find all what you are looking for. The most customer centric service in Hampton Roads. Thank you Japanese Auto Masters!!!

  • 5 yest

    JAM was recommended to me from my friend who also has an auto repair shop. He could not say enough good things about the business and people. I have been getting my son's 2001 Nissan Frontier ready for him for his first vehicle. David has been my service advisor and has guided me through repairs, large and small in a logical manner and staying within my budget. Always top notch repairs done quickly and professionally. These guys do fantastic work, are friendly and will advise you with pictures of your vehicles needed repairs included. Highly recommended!

  • 5 yest

    This place is awesome!! They take the time to find the problems that has other places stumped. My ford f- 150 had an electrical problem that had been looked at by no less than 4 other shops, one told me to just sell the truck. So what they, JAM, found out was someone had messed up all of the fuses and the radio was toasted making it an open amp (hope I am saying this correctly). They fixed the fuses, had me drive the truck for the 4 day weekend to make sure the problem was resolved. I am ecstatic to report the problem is resolved , the people are GREAT. I highly recommend JAM. And guess what, my check engine light has NEVER come on. Thank you all so much, you will never know the relief you have brought me.

    .We appreciate the words of encouragement. If we ever fail to provide the level of service you have come to expect, please let us know. - Japanese Auto Masters
  • 2.5 yest

    AFTER READING ALL THERE WONDERFULL REVIEWS I THOUGHT THEY WOULD BE BEST TO FIGURE OUT MY PROBLEM BUT COME TO FIND OUT IF YOUR CHECK ENGINE LITE IS NOT ON , THAN DO NOT BOTHER TAKING YOUR CAR THERE, I PAID 114.00 TO TELL ME THERE IS NOTHING WRONG WITH MY CAR, I THINK I KNOW WHEN MY CAR IS NOT RUNNING PROPERLY. AND COME TO FIND OUT IT WAS MY MASS AIR FLOW SENSOR AFTER TAKING IT TO DEALER ANOTHER 275.00 WILL NEVER GO THE JAP AUTO MASTERS AGAIN, YOU CANT JUST ALLWAYS PLUG IN A SCAN TOOL AND FIND THE PROBLEM LAZY TECHS AT AUTO MASTERS

    We regret that you left feeling we didn't do all we could to address your concern. We welcome the opportunity to re-address your concern free-of-charge. Thank you for the feedback. - Japanese Auto Masters
  • 5 yest

    This place is awesome!!! The people are very friendly and helpful . Very professional.

    We appreciate your trust in us and for allowing us to service your vehicle. Thank you for your business - Japanese Auto Masters
  • 5 yest

    My bill was less than $14 but David Doxey gave me million dollar service. JAM has serviced my mother's car for years. I wish I could import them to AL to service my Toyota but it's a comfort to know my mother's Lexus is in such good hands. Consistency in superior service is something you can count on from JAM. Always!

  • 5 yest

    Very good work on my A.C. system. Quick and reasonably priced. Joe listened and was understanding. Never going back to the dealer. Great done by ALL of their staff!!

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