Reviews QR

5

Always great work at a fair price that you can trust. This shop is worth the drive from anywhere in Hampton Roads.

5

They did a great job repairing the transmission on my 10 year old Miata. Fit me in quickly, kept me informed of the troubleshooting, and got it done fast - all over the holidays.

Hi, Joan. Thanks for your review. Glad to hear you had a great experience.

- Japanese Auto Masters
5

So very thorough in assessing and diagnosing, love the form in which they update you and send estimates. Very timely and professional, they seem on par price wise with others. Even left a holiday surprise in my cup holder. Highly recommend.

Thanks for the stellar review, A.

- Japanese Auto Masters
5

Fantastic customer service! Expert knowledge and the best master mechanics around. I love how they take pictures of parts that need to be replaced to show you the deterioration/problem giving you the ability to see 'why' they are suggesting the necessary work to be done. I wouldn't trust anyone else with my 4Runner!

Thanks so much for taking time out of your day to leave us a review.

- Japanese Auto Masters
5

Been using Japanese Auto for over 10 years. Wonderful family run business which you can always count on to take care of your auto with care and respect.

5

I’ve been bringing my vehicles here for quite a few years now. They do good work and communicate well. I appreciate their honesty in maintenance or repair recommendations.

Thanks for the stellar review, Jim.

- Japanese Auto Masters
5

Been bringing my Toyota Tacoma here for the last 3 years. Always prompt appointment availability online, reasonably priced and good customer service. I always feel comfortable that I am getting a fair price for the parts and labor. Their app that allows you to accept the estimate for the proposed work makes communication seamless. I would highly recommend JAM for your vehicles.

Thanks so much for taking time out of your day to leave us a review.

- Japanese Auto Masters
5

Been bringing my wife and I vehicles here for a few years now (Tacoma, 4Runner and Tundra) They are by FAR the best around. Friendly, extremely knowledgeable. They do great work and don't suggest or try and pressure into work you don't really need. Cannot say enough good things about them. If you need work done on your Japanese or American vehicle give them a call.

Hi, Kevin. Thanks so much for taking the time to write us a review.

- Japanese Auto Masters
5

everyone is always so nice I have been taking my cars here for a long time and always get great service they know who I am and the history on my cars

Thank you very much for your review. Hope to see you again!

- Japanese Auto Masters
5

great place to take your car etc, small company so they know me and the history on my vehicles, everyone is very pleasant easy to deal with

Thank you very much for your review. Hope to see you again!

- Japanese Auto Masters