1.  How long have you been a customer of Japanese Auto Masters and what first brought you here?

“I have been a customer with Japanese Auto Masters for over 23 years. When we first purchased our Toyota truck we searched for a reliable dealer who specialized in foreign car repairs.  Instead, a friend mentioned Japanese Auto Masters.”
Capt. H. Stephen, VB

“I’ve been a customer since about 1990!  Initially came based on “word of mouth” recommendation.”
H. Wolcott, Norfolk

“12 Years – ever since we’ve lived in VB.  I asked around for a good place to take my Land Cruiser for routine work.  Japanese Auto Masters was the name we heard most.”
J. M., VB

“Since 1980?? We can’t remember that far back.  Recommendation from a shipmate.”
Paul and Karen Buchheim, VB

“10-12 Years.  Recommendation came from the person who sold me their 1984 RX7.”
R. Ivy, Portsmouth

“Since 1984.  Referred to you by a Norfolk attorney.”
R. Anderson, VB

“Customer since about 1989.  I owned a Subaru and another mechanic in the area recommended Japanese Auto Masters.  A local car dealer told me I needed a new clutch.  Tom Potter told me I needed a $10 adjustment.  I’ve been a customer ever since!”
S. McKechnie, VB

“25+ years!  I’ve been going to Japanese Auto Masters a long time.”
L. Davis, VB

“About 20 Years.  A friend of ours told us about Japanese Auto Masters.”
J. Reese, VB

“At least 15 years.”
P. Tempest, VB

“I started with Japanese Auto Masters in 1988 or so.  My Mazda was a 1987 and at first I went to a dealership but it was so far away and a bit sloppy. A teacher friend suggested you and what sold me is that the problem was just a screw loose and you fixed it for me no charge.  Honesty is a rare commodity in business and I was yours from that point forward.”
J.S., VB

2.  We asked some of our customers what they liked best about us.  Here’s what they had to say:

“1. Personal Attention
2. Good vehicle history
3. Excellent diagnosis
4. Very high quality work
5. Fairness – they don’t try to ‘sell’ repairs that are not needed”
H. Wolcott, Virginia Beach

“The quality of work.  I never have to return a vehicle after a specific repair for the “second” time.  You also recommend specific preventative maintenance items which potentially prevent roadside breakdowns and/or more expensive future repairs.”
J. Reese, VB

“Japanese Auto Masters = family, expertise, honesty.  No recordings on your phone line – real person answering.  Accommodation – even if you’re busy, you fit customers in.  Not enough room on this page to name all the things that set you apart from other auto repair shops.”
Paul & Karen Buchheim, VB

“I think you are thorough.  I’ve never been unsatisfied with repairs.  Repairs are prompt, always given an estimate and an explanation for any charges.”
J.M., VB

“Japanese Auto Masters always gives me great advice.  You go out of your way to take good care of me.  For instance, if I need a ride because my car is broken, I get one.  Tom has even come to my house and office to help with a problem when I was desperate.”
R. Anderson, VB

“You build excellent relationships, have reliable prices, excellent workmanship and you stand behind your work.”
R. Ivy, VB

“I believe I get a fair price for repairs done there and good advice on what has to be done and what doesn’t have to be done. Repairs are almost always completed when promised.  Too often at other service centers the work gets done days after if was supposed to be complete.”
S. McKechnie, VB

“I like that you always do a first rate job, are trustworthy and I have a personal rapport with Tommy and your staff.  Trust is a crucial component and I know Tommy has high standards; that he’ll fix any issue I might have.”
P. Tempest, VB

“You know each person by name.  The personal touch goes a long way.  You’re true professionals who know your business and have fair prices.”
Capt. H. Stephen, VB

“You always do your best to accommodate the customer, keep us up-to-date about our vehicles and service and the staff is very nice and friendly.  You’re trustworthy.”
L. Davis, VB

“The team at Japanese Auto Masters tells me what has to be done and will direct me to the most cost effective repair.  I feel that I am part of the solution for my car repairs.  I am provided options along with any potential risks.  It is important because I like being consulted regarding my cars. They do quality work, stand behind their work and provide an honest assessment of what needs to be done to repair your car.”
T. S., Chesapeake