Exceptional customer service, providing very thorough overview of your car's condition and needs to include showing you and explaining in detail; provide quality repair work; trustworthy and fair in prices; very inviting and comfortable lounge making waiting for your vehicle an easy convenience with the added benefit of a courtesy hot beverage and a variety of reading material along with artwork bespeaking the company's values and integrity - readily available to respond to questions and ever so nicely express their appreciation for you as the customer.
I thought I was killing my battery by not closing the door all the way and that's what I told Joe, my main guy. But they didn't take my word for it and found that actually my brake lights we re draining the battery. Who knew? They did! Best People/Place/Service Ever!
Always a great experience with Tom and his team. Easy to schedule appointments, they're always upfront with information and pricing. I highly recommend them. Having a mechanic you can trust is invaluable.
They are always kind. I've taken my car here since I bought it in 2014. I come for regular oil changes and they always get me in and out. When I have questions about my car they always answer them and make recommendations to me. Very solid, reputable business. I would highly recommend to anyone with a Japanese car.
As always fair honest and on time delivery as promised
All employees are friendly, kind and professional. Explanation of the problem and plan of action is given in understandable detail. The follow through is competent and reliable. As an added bonus, gre at thought was given to the customer waiting room - coffee center, comfortable seating and a clean bathroom. Every aspect of service shows a respect for customers and respect for the quality of work provided.
We have been taking our vehicles to Japanese Auto for years ever since a friend recommended them. Trustworthy, reliable, helpful is only a snapshot of their business.
Never had a better experience with a shop they know what there doing and are honest and they know how to show their appreciation will recommend!
Have been using them for decades. I won't let anyone else work on my cars.