My wife and I had our vehicle worked on here previously and there had been a minor issue with the work from before. Tommy (owner) personally met with my wife and I and offered to even have the vehicle towed to the shop if needed on their bill. The work was done very well and everything is good to go. They took care of everything and the car runs better than before. It's not often that you find businesses willing to take care of an issue and make it all right with the customer. You truly do get what you pay for at Japanese Auto Masters and that is exceptional service and work. They have made a life long customer out of us. Thanks.
I've been bringing my cars here for almost two years now. They are very polite, honest, and reasonable in pricing. I have completely given up on Toyota Priority dealership due to sub-par service and would rather pay for quality work. After being referred to Japanese auto masters (JAM), we haven't had to look elsewhere to service our vehicles. Working with JAM is easier, more convenient, the quality of work is excellent, and the communication and attention to detail that I seek is there. I will continue to have my vehicles serviced here at JAM for as long as I live in Hampton Roads.
Always a great experience with J.A.M. Excellent work, done on time and no surprises!
An honest auto repair shop with decent prices. Been bringing my cars to Japanese Auto for over 25 years (when the shop was at N Oceana) and have never had a problem. It's great to have an auto repair shop I can trust.
With Japanese Auto Masters, it's all about trust. I feel very comfortable with their recommendations and the work that is done. I would not consider taking my car anywhere else because of the rel ationship they facilitate on a customer level. On top of that, my car runs so smooth. It has over 200,000 miles and I know it can keep going in the hands of the team at Japanese Auto.
The best customer service I have ever witnessed from an auto shop. David established a rapport with me, and kept me informed on everything that was going to happen to my vehicle, during the engine installation. I really appreciated the leniency and stress free process of it all. I wouldn't hesitate to refer this place to anyone in the Hampton Roads area, looking for auto care.
Being new to VA Beach, I took a recommendation from a friend to use Japanese Auto Masters when my car began having transmission problems. The staff was professional, friendly and honest when discussin g the car's issues. The work was done in a very timely manner. My husband and I are very happy with the service we received and will definitely be using Japanese Auto Masters for both of our vehicles going forward.
Always thorough and professional. Thank you.
Always the best! I never worry when I bring my car in for service!! I tell everyone about this place!