We have been taking our Hondas to Japanese Auto Masters for over 12 years and never a bad experience. A+++++ rating.
Japanese Auto Masters was great. They performed the work I requested quickly at a reasonable price and didn't try to sell me additional services I didn't ask for.
Japanese Auto Masters (JAM). Has been a great expierence from day one. JAM, in my opinion, have always gone above and beyond in mechanical service ability and costumer service as well. If you believe in "Do it once, do it right; do it right, do it once" then JAM is the guys you want to take your vic's to, for service.
Great place to get any auto work done. I needed 30,000 mile check up on my Infiniti. Dealer wanted more than $600. Japanese Auto Master did all the work for a little over $300. They were very accommodating as well. They offered to drive me home since I wanted to drop my car off. Also, I couldn't get back by closing time, so they took my payment over the phone. I picked up my car later. Nice folks.
Fast and reliable service at an honest price. Very friendly and knowledgeable group of folks. Virginia Beach is full of a bunch of businesses trying to rip you off, Japanese Auto Masters is definitely not one of them.
With Japanese Auto Masters, it's all about trust. I feel very comfortable with their recommendations and the work that is done. I would not consider taking my car anywhere else because of the relationship they facilitate on a customer level. On top of that, my car runs so smooth. It has over 200,000 miles and I know it can keep going in the hands of the team at Japanese Auto.
My wife and I had our vehicle worked on here previously and there had been a minor issue with the work from before. Tommy (owner) personally met with my wife and I and offered to even have the vehicle towed to the shop if needed on their bill. The work was done very well and everything is good to go. They took care of everything and the car runs better than before. It's not often that you find businesses willing to take care of an issue and make it all right with the customer. You truly do get what you pay for at Japanese Auto Masters and that is exceptional service and work. They have made a life long customer out of us. Thanks.
I've been bringing my cars here for almost two years now. They are very polite, honest, and reasonable in pricing. I have completely given up on Toyota Priority dealership due to sub-par service and would rather pay for quality work. After being referred to Japanese auto masters (JAM), we haven't had to look elsewhere to service our vehicles. Working with JAM is easier, more convenient, the quality of work is excellent, and the communication and attention to detail that I seek is there. I will continue to have my vehicles serviced here at JAM for as long as I live in Hampton Roads.