5

I dropped my car off for a service engine light and two other concerns. They were able to fit me in two days before my appointment which I was very grateful for. No problems were detected by the Technician, guess that was just me worrying. This is my second visit to Japanese Auto Masters and again was very pleased with the service and honesty of this establishment. Highly recommended.

5

Brought my car in for a state inspection at the end of February and had a really great experience. I made the appointment online, then dropped off my car with no problems. A few hours later their team text me a link to my “Digital Vehicle Inspection.” It showed the technicians who worked on my car and all the inspection details (good and bad). They made it REALLY easy to figure out what I needed to fix to pass inspection. The team was also very accommodating when I had to bring the car back to check that I’d fixed what was wrong with the car. Bonus: they left me a stick of juicy fruit gum and sent me a thank you note with a referral reward! I will definitely be going back!

5

5

I take all of my cars here. Currently we have a 2014 Mazda CX-5, 2008 Dodge Challenger, and 2019 Hyundai Tucson. They have superior attention to detail as each vehicle requires different spec fluids and they have always put the correct in. When having engine bay work done at this shop, it has been my experience that the engine bay has been cleaner than when I took it to them. This shows pride in their work. Their prices are in line with other shops in the VA Beach area, but the difference is, I have not had to bring any of my vehicles back for the same issue. On the 2019 Hyundai, we were offered free oil changes for life from the dealership and when I went to check the oil in the vehicle, the engine bay looked like hell and it was overfilled with oil. I will be bringing it to Japanese Auto Masters from here on as they take pride in their work. They are honest, and the worst I can say is I have had to leave my vehicle there a day extra due to availability of parts. I am willing to wait a day to get the correct part and have it done right. Keep up the great work! Thank you.

5

I take all of my cars here. Currently we have a 2014 Mazda CX-5, 2008 Dodge Challenger, and 2019 Hyundai Tucson. They have superior attention to detail as each vehicle requires different spec fluids and they have always put the correct in. When having engine bay work done at this shop, it has been my experience that the engine bay has been cleaner than when I took it to them. This shows pride in their work. Their prices are in line with other shops in the VA Beach area, but the difference is, I have not had to bring any of my vehicles back for the same issue. On the 2019 Hyundai, we were offered free oil changes for life from the dealership and when I went to check the oil in the vehicle, the engine bay looked like hell and it was overfilled with oil. I will be bringing it to Japanese Auto Masters from here on as they take pride in their work. They are honest, and the worst I can say is I have had to leave my vehicle there a day extra due to availability of parts. I am willing to wait a day to get the correct part and have it done right. Keep up the great work! Thank you.

5

We've used JAM for many years for all our vehicles. Very thorough and knowledgeable and so pleasant to work with! Love them!

5

5

Appointment on time service excellent very happy. I will be going back for additional service when needed.

Thank you so much for your kind words, George. We really appreciate you taking the time out to share your experience with us. We appreciate your business and the trust you place in us to get the job done right. Japanese Auto Masters

- Japanese Auto Masters
5

5