1820 reviews

Virginia Beach Auto Repair

Virginia Beach Auto Repair

(757) 785-9726
Careers
4

Although "Japanese Auto Masters", they specialize in Americanized Japanese brands, not JDM vehicles

Thanks so much for taking time out of your day to leave us a review.

- Japanese Auto Masters
5

Excellent Customer Support!!!

5

I’m so glad I decided to trust the Google reviews and try this business. I have a 2005 Lexus that has relatively low mileage. I had several instrument panel lights come on. Scheduled an appointment, they checked out the problems, explained what the immediate and underlying issues were. I okayed the estimate, they delivered on the repair on time and I swear the car is driving better than it was when it was gifted to me nearly 4 years ago. I would not hesitate to use them again. They are professional, courteous, friendly and I definitely feel like I got great work at a reasonable cost

Hi, Wanda Somone. Thanks so much for taking the time to write us a review.

- Japanese Auto Masters
5

Friendly,courteous,and knowledgeable staff! You can be assured you are getting awesome service for your car.

Thank you very much for your review. Hope to see you again!

- Japanese Auto Masters
5

Thanks so much, Michael! Looking forward to helping you again.

- Japanese Auto Masters
5

We so appreciate your business and can not wait to work with you again.

- Japanese Auto Masters
5

Glad to know that you had a great experience.

- Japanese Auto Masters
5

I decided to give this place a try. They were very nice and informative. I got my vehicle in pretty quickly and everything was done great. I will be bringing all my vehicles here😁

Hi, Amber. Thanks for your review. Glad to hear you had a great experience.

- Japanese Auto Masters
5

Thank goodness we found this place. Our 2003 Camry was running rough with shaking and a flashing check engine light. I was able to have the car towed to their shop the day of the repair. They diagnosed the CE light and found the “new” spark plugs I had replaced by another shop a few years prior were indeed not new at all. The also repaired a broken radiator fan. Now the Camry drives smooth and like new. We couldn’t be more happy with the results. They had great communication throughout the process too. I highly recommend this place to service your Toyota. Thank you.

Hey there Joseph! We are so happy to hear about your great experience at our family-owned shop. We pride ourselves on quality service and craftsmanship, so we are happy that you were able to receive a thorough, informative experience with your 2003 Camry and still get back on the road quickly. We appreciate your 5-Stars and recommendation and look forward to seeing you again soon!

- Japanese Auto Masters
4

Japanese Auto Masters Friendly staff and fast service. Thank you Tom for the service your company has provided.

We understand the customers frustration in this instance and I, the owner have reached out to him to see to it that the service he received, and what he has a right to expect will be resolved to his satisfaction. There is much more to this vehicle that the customer has not revealed insofar as what all was done to the vehicle before it was presented for service at our facility; (all quality workmanship). That said, the vehicle did start and ran very well once started. It was driven to the location in the parking lot where the wrecker driver picked up the vehicle. Unfortunately the customer did not provide any license tags in order that would enable us to test drive the vehicle any further. Regardless I have assured the customer that we would be more than happy, willing, and glad to stand behind the work we did on his vehicle.

- Japanese Auto Masters
1...891011121314...182
Leave a review