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Japanese Auto Masters, as the name implies, is all about the service
and repair of Japanese and Asian automobiles. The company was
founded in 1982, and is still operated by its President, Tom Potter, a
lifelong resident of Virginia Beach. Tom originated the business to
address the needs of motorists driving Japanese-made vehicles, at a time
when most service centers were geared only toward the repair and the
maintenance of domestic vehicles. The only option available for the
repair of Japanese automobiles at that time was at the
dealership.
Our customers wanted alternatives.
With this in mind, Tom set out about
creating one of the premier independent full-service shops catering to the
owners of Japanese and Asian-made vehicles right here in Virginia
Beach. In the years that followed, Japanese Auto Masters has raised
the standards of service in the industry with cutting edge business
practices that cater to the customer. |
| At Japanese Auto Masters, our
knowledgeable service advisors welcome you to our shop where your needs
will be met by our highly skilled ASE Certified Technicians who are
qualified to work on all makes and models of Asian / Japanese passenger
cars, trucks, and SUV's as well as the new hybrid vehicles. |
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In
addition to great service, we are able to obtain parts for nearly every
automotive application in the Asian / Japanese market. We use only
Original Equipment Manufactured parts or those that meet industry quality
standards for service and repair of your vehicle. We also perform
many services and repairs not offered by franchise stores, such as timing
belts and chains, major / minor engine repair, transmission service, Virginia
State Inspections, as well as all automotive needs you've come to
expect from a full service facility.
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We use the latest
technology to assist
us in
the repair of
your vehicle
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Equipment and tools used in the service of
your car include an MT-2500 Snap-On and OTC Genisys Pathfider OBII
scanners as well as Mitchells, and ALLData advanced Vehicle Information
Systems with the latest software technology to help us locate, to
diagnose, and to repair difficult problems. All vehicles are well represented
in our CD database, which also includes Technical Service Bulletins.
Wheel alignments are done quickly and accurately with the aid of our
computerized John Bean Pro 32 Visualiner. Fluid exchanges for
transmission, brake and power steering systems are handled by the newest
equipment from BG products.
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 Japanese Auto Masters'
Staff: When
you need service you can depend on and you want the best value for
your money without having to resort to less qualified
technicians, or more costly alternatives we can help. With
four ASE Advanced Level L-1 Master technicians, two Master
technicians, a Master Machinist, and Undercar specialist, we have
all the skills and equipment under one roof to safely and to
efficiently get you back on the road.
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The continued success of Japanese Auto Masters
is due in large part to its loyal customers, and to its employees, many of
whom have been with the company since its beginning. Our philosophy is
we treat our customers the way we want to be treated. Our company was
founded on this principle and that is the essential reason we are still
growing today.
For your convenience we have a comfortable
waiting area, or we will gladly shuttle you to nearby Lynnhaven Mall while
your vehicle is being serviced.
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Safety, Honesty, Integrity,
Quality, Efficient Service...
Just some of the standards our customers have come to expect.
Please allow us the opportunity to earn your business.
In the interest of our
customer's Safety and the Proper Operation of their vehicle, we will:
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Schedule your next
appointment tailored to the needs of, you, the customer.
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Only perform necessary
maintenance, service, or repairs authorized by the customer.
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Never present an invoice
greater than the most current, authorized amount.
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Inform customers regarding
manufacturers' recommended maintenance requirements.
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Perform periodic analysis of
their vehicle maintenance and note any concerns.
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Provide highly trained,
skilled, ASE certified diagnostic technicians to work on your vehicle.
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Utilize the most up-to-date
diagnostic information and equipment to service your vehicle.
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Supply Original Equipment parts
or weighing quality, price, and availability, the best parts obtainable.
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Abide by and adhere to
responsible environmental practices and disposal policies.
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Provide a competitive
warranty in a clear, understandable format.
Through the action of these
responsible business practices, we will continue to be a leading,
professional automotive service center for the benefit of our customers and
of our community.
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