Reviews

  • 5 yest

    My new trustworthy mechanics. After reviewing the positive comments,I gave this shop a try. Very good initial impression dropping the car off.very clean and organized appearance, tells me allot about the attention to detail the shop has overall. I am a very research oriented guy and I had a good idea what the mysterious clicking sound my Infiniti had. They looked the car over and also read some service bulletins and came to the same diagnosis. They saved me 250 dollars for a specific grease Infiniti recommends, by finding a good substitute. BONUS-they perform an initial courtesy check of the car.

  • 5 yest

    One word, terrific! Japanese Auto Masters will be servicing my vehicles for a long time. They are honest, trustworthy, and take extra time to make sure your vehicle is well taken care of. After the re pairs were done the owner took my vehicle on a test drive to make sure that everything was working correctly. Then he called me to explain his experience and confirm the job was complete. Top notch in my book! Joe was also very accommodating as well. He is a true gentleman and certainly addressed my every concern along the way. A+ in my book !

  • 5 yest

    The best customer service I have ever witnessed from an auto shop. David established a rapport with me, and kept me informed on everything that was going to happen to my vehicle, during the engine ins tallation. I really appreciated the leniency and stress free process of it all. I wouldn't hesitate to refer this place to anyone in the Hampton Roads area, looking for auto care.

  • 5 yest

    The staff are friendly and courteous, they are thorough and provide excellent service. The best I've dealt with in VA Beach bar none.

  • 5 yest

    Always helpful and friendly. I appreciate their honesty and quality work!

  • 5 yest

    Japanese Auto Masters offers fast, friendly service. They won my business five years ago when I walked in, 8 months pregnant, in the middle of a heat wave. Everyone in the office was so friendly to me . Two gentlemen kept refilling my ice water, and the woman who was working in the office insisted I sit in her chair, in front of the oscillating fan, while I waited for my car. I wish I would have gotten everyone's name so I could thank them personally. My husband and I have taken our car to Japanese Auto Masters several times in the last five years and are always impressed with the quality of the work, fast turnaround time, and excellent customer service.

  • 5 yest

    Japanese Auto Masters offers fast, friendly service. They won my business five years ago when I walked in, 8 months pregnant, in the middle of a heat wave. Everyone in the office was so friendly to me . Two gentlemen kept refilling my ice ...MoreJapanese Auto Masters offers fast, friendly service. They won my business five years ago when I walked in, 8 months pregnant, in the middle of a heat wave. Everyone in the office was so friendly to me. Two gentlemen kept refilling my ice water, and the woman who was working in the office insisted I sit in her chair, in front of the oscillating fan, while I waited for my car. I wish I would have gotten everyone's name so I could thank them personally. My husband and I have taken our car to Japanese Auto Masters several times in the last five years and are always impressed with the quality of the work, fast turnaround time, and excellent customer service.

  • 5 yest

    Another fantastic experience with Japanese Auto Master!!

    So happy to hear you were so pleased with your recent visit to our shop. We appreciate your business. Be sure to tell your friends, we send a little thank you for each referral. - Japanese Auto Masters
  • 5 yest

    Appointment by phone, dropped off and received call that car was ready early. All people were friendly, helpful and professional. Will go back for my next service.

  • 5 yest

    I only trust Japanese Auto Masters with our vehicles. They go out of their way every time to ensure our satisfaction. Thank you for always being so good to us and taking care of us!

    Thank you Sarah. We appreciate your business and the trust you place in us to get the job done right. - Japanese Auto Masters
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